Travelcab Privacy Policy

1. Introduction

Roylab SAC is the owner and operator of the Travelcab brand. At Travelcab, we are committed to facilitating your urban and interurban trips. We want you to always know and have control over your personal data. To that end, we provide you with this Privacy Policy (the “Privacy Policy”), where you can review how we use your personal data.

2. General Description

This notice applies to all users of Travelcab’s services in Peru, including those who use the apps, websites, features, or other services.

This notice describes how Roylab SAC collects and uses your data and applies exclusively to the following parties:

1. Passengers: Individuals who request or receive transportation through their account.
2. Drivers: Individuals who provide transportation services to passengers.

All individuals subject to this notice will be referred to as “users.”

Roylab SAC is responsible for the processing of data collected in connection with the use of Travelcab’s services in Peru.

3. Data Collection and Use

3.A Data Collected

3.A.1 Data provided by users to Travelcab, such as when they create their accounts.

3.A.2 Data generated when using our services, such as device details, location, and app usage.

3.A.3 Data from other sources.

Data provided by users

3.A.1 Data provided by users to Travelcab includes:

• Passenger data: We collect data when users create accounts in Travelcab, which may include their name, email, photo, phone number, username, and password. This also includes vehicle information, emergency contact details, user settings, and health or fitness certificates to provide services through Travelcab apps.
• Background verification information (drivers): Includes information submitted during the driver application process, such as driving history or criminal background (when permitted by law), license status, known aliases, previous addresses, and work eligibility. An authorized provider may collect this information on behalf of Travelcab.
• We may also collect demographic data through user surveys.
• Customer service communications (users) We collect the data that users submit when they contact Travelcab customer support.

3.A.2 Data created during the use of our services includes:

• Location data (drivers): We collect precise or approximate location data from drivers’ mobile devices when the app is running in the foreground (open and on-screen) or in the background (running but not on-screen).
• Location data (passengers): Location data (passengers): We collect precise or approximate location information from passengers’ mobile devices if they enable the option on their device.
• Transaction information: We collect information related to transactions associated with the use of our services, including the type of services requested, trip details, date and time the service was provided, transaction amount, distance traveled, and other related details.
• Usage data: We collect information on how users interact with our services. This includes the date and time of access, app features or pages visited, browser type, app crashes, and other system activity.
• Device data: We collect data about the devices used to access our services, including hardware model, IP address or other unique device identifiers, operating system and versions, software, preferred languages, advertising identifiers, device motion information, and mobile network data.

• Users or other individuals providing data in connection with claims or disputes.
• Providers who help us verify user identity, background information, and compliance with requirements.
• Publicly available sources.
• Public health officials, law enforcement, and other government authorities.

Travelcab uses data to make transportation services reliable and convenient. We also use this data for the following purposes:

• Improve service delivery
• Provide customer support
• Conduct research and development
• Enable communication between users
• Run marketing and advertising campaigns
• Enhance user safety and protection
• Handle claims related to legal procedures

In detail:

3.B.1 Service delivery. Travelcab uses this information to provide, personalize, maintain, and improve services. This includes:

• Creating or updating accounts.
• Using location data for navigation from the start of the trip to the final destination.
• Assigning available drivers to passengers requesting transport.
• Enabling dynamic pricing, which determines the fare of a trip.
• Processing payments.
• Carrying out operations necessary to maintain our services.

3.B.2 Safety. We use data to maintain the security and integrity of our services and users.

3.B.3 Customer support. Travelcab uses collected information to address concerns and improve responses and support processes.

3.B.4 Research and development. We use data for testing, research, analysis, and product and service development.

3.B.5 Communication between users. Travelcab allows drivers and passengers to communicate during a trip.

3.B.6 Marketing and advertising. Travelcab uses data to market its services, including:

• Sending emails, text messages, push notifications.
• Displaying advertising in the Travelcab app or on third-party websites.
• Personalizing ads based on interests.

3.B.7 Non-commercial communications. Travelcab may use data to send surveys or other non-marketing messages.

3.B.8 Legal procedures and requirements. We use data to investigate or resolve disputes, legal issues, or comply with applicable laws and regulations.

3.C Cookies and Third-Party Technologies

Cookies are small text files that websites, apps, online media, and ads store in the user’s browser or device. Travelcab uses cookies and similar technologies for the following purposes:

• User authentication
• Saving user preferences and settings
• Determining content popularity
• Analyzing site traffic and trends
• Understanding online behaviors

3.D Data Sharing and Disclosure

Some services and features require us to share data with other users or third parties. This includes:

• Shared passenger data: name, flight number, location, phone, etc.
• Shared driver data: name, photo, car type, phone.
• Data shared with service providers: identity verification, cloud storage, mapping services, payment providers, advertising services.
• Data for legal reasons or disputes: public health authorities, law enforcement, government authorities, or in connection with a merger or acquisition.

3.E Data Retention and Deletion

Travelcab retains user data for as long as necessary to fulfill the purposes described above and legal obligations.

• We retain passenger data processed to provide services.
• Users may request deletion of their accounts and data. Travelcab may retain certain data if there are legal or security reasons.
• Travelcab may retain data in cases of legal disputes, fraud, or security issues.

4. Options and Transparency

Travelcab allows users to request access to their data, make changes or updates, request deletion of their accounts, or restrict the processing of information. Travelcab sends users notifications about trip status and updates related to their accounts.

5. Updates to this Notice

We may update this notice from time to time. We recommend that users review this notice periodically to stay informed about our privacy practices.

Use of our services after an update constitutes consent to the modified notice to the extent permitted by law.