Terms and Conditions of Use

Private transportation service

• Scheduled transfers to and from Jorge Chávez International Airport (Lima) and Alejandro Velasco Astete Airport (Cusco).
• Hotel-to-destination and point-to-point transfers within operating cities.
• Private hourly chauffeur service (minimum 3 hours). Travelcab does not sell guided tours under this modality; the driver is not a certified tour guide.
• Corporate transportation under special agreements.

Tour packages (Tours)

Travelcab organizes and markets tour packages that may include transportation, attraction tickets, meals, guided tours, and other services. When a package includes services provided by third-party operators, Travelcab acts as the package organizer and is responsible to the user for the proper execution of the contracted program, in accordance with applicable Peruvian legislation.

Each tour package will include a descriptive sheet with:

• Detailed itinerary with schedules and pickup points.
• Included and excluded services.
• Total price per person.
• Specific cancellation conditions, if they differ from the general ones.
• Passenger requirements (documents, check-in time, health restrictions, permitted luggage).

Reservations

All reservations are made exclusively through Travelcab's digital channels. The reservation is confirmed once full payment is received.

Advance payment

Payment for all Travelcab services is always in advance. No service is provided without prior confirmed payment.

Payment methods

• International customers: credit or debit card via secure payment link (Niubiz gateway, PCI DSS certified).
• Domestic customers: Yape (934 791 872), BCP bank transfer (Current Account in Soles No. 194-2628905094, CCI 00219400262890509495, holder R Y O LAB S.A.C.) or Niubiz payment link.

Hourly chauffeur service — additional payment

The hourly chauffeur service has a 3-hour minimum that is paid in advance. Additional hours are paid at the end of the service via the driver's POS terminal or payment link.

Payment receipts

Travelcab issues electronic receipts (boleta) or invoices (factura) as requested by the user. For invoices, the user must provide their tax ID (RUC) and legal name at the time of booking.

Transportation services

• Cancellation more than 24 hours in advance: 100% refund of the amount paid.
• Cancellation between 12 and 24 hours before the service: 50% refund of the amount paid.
• Cancellation less than 12 hours in advance or no-show: no refund.

Tour packages (Tours)

• Cancellation more than 48 hours in advance: 100% refund of the amount paid, except for non-recoverable management costs (tickets already purchased, non-refundable third-party reservations), which will be communicated to the user.
• Cancellation between 24 and 48 hours before the tour: 50% refund of the amount paid.
• Cancellation less than 24 hours in advance or no-show: no refund.

Cancellation by Travelcab or force majeure

Travelcab may cancel or reschedule a service or tour when adverse weather conditions, natural disasters, road blockages, strikes, government restrictions, or other force majeure events prevent the safe execution of the service. In such cases, the user may choose between:

• Rescheduling the service at no additional cost.
• 100% refund of the amount paid.

Refund procedure

Refunds are processed within 10 business days following the approved request, through the same payment method used for the purchase. If the original method does not allow the return, Travelcab will coordinate an alternative method with the user.

Transportation

Travelcab is responsible for providing the contracted transportation service, including punctuality, safety, and quality. Travelcab holds current civil liability insurance.

Tour packages

When Travelcab markets a tour package, it is responsible to the user for the proper execution of the contracted program, even when the included services are provided in whole or in part by third-party operators, in accordance with Article 17 of the Travel and Tourism Agency Regulations (Supreme Decree No. 005-2020-MINCETUR) and the Consumer Protection and Defense Code (Law No. 29571).

Limitations

Travelcab shall not be liable for:

• Damages arising from false or incomplete information provided by the user.
• Delays or inability to provide the service caused by force majeure events.
• Loss or damage to the user's personal belongings during the service, except in cases of willful misconduct or gross negligence by the driver or Travelcab personnel.
• User decisions contrary to the safety instructions of the driver or guide.

Lost items

If a user leaves personal items in the vehicle, Travelcab will make reasonable efforts to recover and return them within the following 30 calendar days. Travelcab may request proof of ownership from the user. After this period, Travelcab assumes no responsibility for unclaimed items.